E-Certificates can take 5-10 business days to be delivered to your email address.
If you haven't received the email notification or have accidentally deleted it, please follow the instructions below to request your E-Certificate be resent to your email address.
Login to your All Global Circle account
Click on REWARDS
Click on REDEEM
Click on MY ACCOUNT
Click on the order number and check the status of your order
If the order status is completed, any electronic awards can be resent to your email address by following the instructions below:
Click on the order number associated with the electronic award
The E-certificate will be resent to your email inbox immediately.
If you have not received your order after two weeks, please contact us via Help Centre.